Director, Product – NiceJob
🌟 Director, Product – NiceJob (A Paystone Company)
Own the vision. Lead the team. Shape the future of Customer-Driven Growth in Home Services.
About NiceJob
NiceJob, a Paystone company, is the #1 reputation marketing platform built for the home services industry. From roofers and cleaners to landscapers and contractors, we help local service businesses grow by turning their happiest customers into their most powerful advocates.
Our philosophy is simple: Customer-Driven Growth. We believe small businesses thrive when their customer experience fuels their marketing, and we’re building the tools to make that happen effortlessly.
The Opportunity
We're looking for a strategic, visionary, and customer-obsessed Director of Product to lead the NiceJob product into its next stage of growth. This is your chance to own the product strategy, shape the vision, and scale a portfolio that impacts thousands of home service businesses across North America.
You’ll work at the intersection of customer empathy, business strategy, and product innovation — backed by a highly collaborative team and a clear mission. If you’re passionate about solving real-world problems for small business owners and leading high-performing product teams, we want to hear from you.
What You'll Be Doing
🚀 Drive Vision & Product Strategy
- Define and lead the long-term product vision and roadmap for NiceJob.
- Align strategic goals with customer needs, competitive landscape, and market trends.
- Identify and validate new growth opportunities, from feature expansion to pricing and platform innovation.
🏡 Champion the Home Services Customer
- Be the voice of the customer—deeply understand their journey, pain points, and motivations.
- Leverage insights from users, customer-facing teams, and data to guide product decisions.
📈 Deliver Growth & Measurable Impact
- Build and scale a product roadmap focused on engagement, retention, upsell, and revenue expansion.
- Use data, experimentation, and customer feedback to drive iterative improvement and innovation.
👥 Lead and Empower a High-Performing Team
- Manage and grow a team of Product Managers and UX Designers.
- Foster a customer-obsessed, fast-paced, and high-accountability product culture.
- Provide coaching, mentorship, and clear growth paths for your team.
🤝 Collaborate Cross-Functionally
- Partner closely with Engineering, Marketing, Sales, Support, and Customer Success.
- Ensure product-market fit, smooth go-to-market execution, and strong internal alignment.
- Communicate roadmap, priorities, and impact clearly to executive stakeholders and across the organization.
What You Bring
- 7+ years in product management, with 3+ years in a senior or leadership role (e.g., leading Product Managers or UX Designers)
- Bachelor’s degree in Business, Computer Science, Engineering, or a related field, MBA or Master’s degree is a plus but not required
- Proven success leading B2B SaaS product teams, ideally in SMB or vertical SaaS.
- Strong product strategy, discovery, and delivery skills.
- Deep empathy for customers—especially small business owners—and a passion for solving their real-world problems.
- Experience scaling products and teams through high-growth phases.
- Data-informed decision-making, with a track record of driving measurable outcomes.
- Inspirational leadership style and a commitment to coaching and talent development.
Why Join Us?
- Meaningful Impact: Your work directly helps small business owners grow their livelihoods.
- Autonomy & Ownership: You’ll own a full product portfolio with the backing of a supportive leadership team.
- Customer-Centric Culture: We put people first—our customers, our teams, and the communities we serve.
- Growth-Stage Momentum: Join us at an exciting inflection point as we scale NiceJob and redefine Customer-Driven Growth.
Ready to Lead What’s Next?
If you’re ready to take your product leadership to the next level, apply now and help us shape the future of how local service businesses succeed. We can't wait to meet you!
Recruitment Process
- Initial Screening Interview – Conducted by a member of our People Experience team to learn more about your background and career goals.
- 1st Manager Interview – A deep dive into your technical skills, sales operations experience, and cultural alignment.
- 2nd Manager Interview – A deep dive into your technical skills, sales operations experience, and cultural alignment.
- Presentation – You’ll be invited to prepare and deliver a presentation related to the role.
- Peer Interview – Meet with members of the team to assess collaboration and communication style.
Perks & Benefits
Compensation tied to market data
We reward for contribution
Flexible Time-off
We’re committed to career development
Work from home
Our Mission
By joining Paystone, you are joining a team that is future-focused and driven by our mission of creating Customer Driven Growth.
By helping our clients create better experiences for their customers, and in turn, motivating their happy customers to share their experiences with others, our platform creates the momentum for our clients to gain more happy customers. In other words, we win when our customers do.
Curious?
Good! We want all the curiosity we can muster. Innovation stems from observation and
questioning, so be eager, be innovative, and be ready to raise the bar.
Come check us out!!
About Us
Paystone is a leading North American payment and software company redefining the way merchants engage their customers and grow their businesses. The company's seamlessly integrated suite of automated payment processing, customer loyalty, gift card solutions, and now reputation marketing, is used by brands such as Irving Oil, The Source, Global Pet Foods, Kernels Popcorn, and many of the MTY Food Group's restaurant brands. Paystone's solutions are used at over 30,000 locations across Canada and the United States which collectively process over 10 billion dollars a year in bankcard volume. We employ over 200 employees and serve as the technology partner of choice for hundreds of partners across North America.
**Paystone is an equal opportunity employer. Should you require any accommodations due to disability please let us know at the time you are selected for an interview.**